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All about fastrBuild

Client Satisfaction

Communication Channels

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Primary Communication Channels:

Emails: Used for timely communication and formal documentation.

Project Management Dashboard: Used for project updates, task assignments, and collaboration.

WhatsApp: Used for urgent support and quick communication.

Client Preferences:

Clients prefer timely communication through emails and routine Google Meets for updates.

WhatsApp messages or phone calls are preferred for urgent support during critical situations.

Emergency Contact Procedures:

Clients can contact their account executive or secondary POC for urgent requests.

Cross-team collaboration is facilitated based on resource availability.

Documentation and Record Keeping:

All client interactions documented in the Coda client dashboard.

Project progress and collaboration documented within Coda.

Response Time and Urgency:

Max 24-hour window for urgent revisions.

Max 48-hour window for handling urgent requests.

Team members report task status on the Coda dashboard.

Availability Management:

Any team member unavailability reported 48 hours prior via email and phone call to team lead.

Feedback Collection:

Feedback collected through email responses and comments in Google Meets.

Clients approach their POC for feedback.

Feedback Incorporation:

Team discusses feedback as a high priority.

Team lead reports implementation plans to management.

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