All about fastrBuild
Client Satisfaction

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Feedback Collection & Incorporation

1. Feedback Collection Process:

The Account Executive must establish channels for collecting feedback from clients at various stages of the project.
Define the types of feedback to be collected, such as project satisfaction, communication effectiveness, and areas for improvement.
Specify the frequency and timing of feedback collection, ensuring that it aligns with project milestones and deliverables.

2. Client Engagement:

Proactively engage with clients to encourage feedback and demonstrate a commitment to continuous improvement.
Provide clear instructions on how to provide feedback and assure clients that their input is valued and will be acted upon.

3. Feedback Documentation:

Any feedback that is captured should be reported to the respective team leads and management accurately and comprehensively.
Use standardized templates or forms to collect feedback, including relevant details such as project name, date, and specific feedback categories.

4. Feedback Analysis:

Designate responsible individuals or teams to review and analyze client feedback regularly.
Identify common themes, trends, and patterns in feedback to gain actionable insights into areas for improvement.

5. Feedback Prioritization:

Prioritize feedback based on its impact on project outcomes, client satisfaction, and business objectives.
Classify feedback into categories such as critical, high-priority, and low-priority to guide decision-making and resource allocation.
Once Prioritization is set it must be communicated to the management over email.

6. Feedback Incorporation Process:

Establish procedures for incorporating feedback into project planning, execution, and delivery.
Assign ownership of feedback items to relevant team members and define timelines for implementation.
Provide transparent updates to the management on the status of feedback implementation and any challenges or barriers encountered.

7. Continuous Improvement Loop:

Foster a culture of continuous improvement by closing the feedback loop with clients.
Solicit follow-up feedback to assess the effectiveness of changes implemented in response to previous feedback.

8. Documentation and Reporting:

Document all feedback received, actions taken, and outcomes achieved for future reference and reporting purposes.
Generate regular reports on feedback trends, analysis, and outcomes to inform decision-making and drive organizational learning.

9. Client Satisfaction Surveys:

Conduct periodic client satisfaction surveys to gather comprehensive feedback on Fastrbuild's services and overall client experience.
Use survey results to identify areas of strength and areas for improvement, guiding future service enhancements.

10. Training and Development:

Provide training and development opportunities for team members on effective feedback collection, analysis, and incorporation techniques.
Ensure that team members are equipped with the necessary skills and tools to gather and leverage feedback effectively.
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